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Shoppers Rule - Frequently Asked Questions
Shoppers Rule was established in 1999 with the goal of offering the finest quality products and services at the lowest possible price to the home sewer and small sewing businesses. As more and more of the large sewing and embroidery firms moved overseas it is the small sewing shops and cottage industry sewers who have filled the void. Shoppers Rule caters to the home sewer and small business by empowering them. At Shoppers Rule, you pick the item then pick the price. To-date Shoppers Rule has delivered over 2 million items to over 60,000 satisfied customers.
2496 Starling Airport Rd - Arnold, MO 63010
WHAT IS SHOPPERS RULE?
Shoppers Rule is a new way to buy. You pick the item then pick the price.
Shoppers Rule is an online shopping mall where you, the shopper, rule. We carry a huge selection of sewing embroidery supplies and quality sewing notions and accessories needed by creative crafters, quilters and sewers. In our Embroidery Wear section you will find one of the largest selections offered on the world wide web. Including shirts, hats, T's, aprons, sweats and much much more.
Shoppers Rule is separated into 4 shopping areas “ Sewing Mall “ Embroiderywear “ Club Special - Shopping Mall
Each item has a Your Offer Box that is displayed with the item with the exception of items in the Club Special area. The Club Special section is for our Club Members. As noted on the Club Special Page, No offers are accepted on Club Items as they are already priced below what we would normally accept. If you selected one of these items you would not be able to make an offer.
To name your own price, shop our online catalog and choose the merchandise you would like. Fill in the price you would like to pay in the "Enter Your Offer" box and click on the "Add To Basket". If you are ordering more than one you need only to enter the amount you would like to pay for one item as this number is multiplied by the quantity ordered. Your order total includes the retail price of the items and the offered amount. The only price considered is your offered amount.
Once you check out we go to work to find a way to make it happen. Without delay we will let you know our decision. We do not look at individual items only the total cost of the order vs the offered amount. All accepted orders are processed without delay. Nothing is ever charged to your credit card until the price is agreed upon and the order is shipped. If your offered amount is too low we will respond with a price we would be able to accept. If you accept the counter offered price we will process the order at that price. If you decline the offer your order is deleted from our system and nothing is ever charged to you.
A special note to all MSN Explorer Premium users. We have had numerous complaints from customers who have had problems placing orders. We have found that this problem is associated with the MSN Explorer software. If you use MSN Explorer, we suggest that you open Internet Explorer, Netscape, Mozilla or any other Internet browser when placing orders on Shoppers Rule. Hopefully this problem with the MSN software will be resolved in the near future.
ARE THERE ANY ADDITIONAL CHARGES ONCE MY REQUESTED OFFER HAS BEEN ACCEPTED?
Merchandise purchased through Shoppers Rule is subject to current government tax regulations. Missouri residents will have 7.5% state sales tax added to the merchandise total. Shipping and handling charges are added on to the accepted offer. International customers are responsible for all taxes and custom duties.
IS THE INTERNET SECURE WHEN PLACING AN ORDER?
For all credit card transactions, Shoppers Rule has provided the most current Internet security methods and technologies. We use SSL, a secure environment for credit card transactions. Secure Sockets Layer (SSL) technology encrypts your name, address and credit card information to prevent it from being read during transmission over the Internet. Entering your request on-line is fast, safe and efficient. You can enter your credit card information online at whatever time is convenient for you.
Shoppers Rule was among the first Internet Merchants to attain PCI compliance, ensuring that our customers are protected by the most rigorous security methods available. “We are very proud to have achieved our PCI certification. Shoppers Rule is committed to providing a secure environment for our valued customers; our compliance with the PCI standards is a vital part of that effort.”
The PCI Data Security Standard is designed to protect cardholder data by applying stringent security standards on members, merchants and service providers.
PCI compliance is required of all merchants and service providers that store, process, or transmit cardholder data. Although required only a small percentage of Internet retailers have achieved certification. Shoppers Rule is committed to transaction security and customer privacy.
HOW DO I PAY FOR MY ORDER?
Shoppers Rule accepts Visa, Master Card, Discover Card, and American Express. We also accept PayPal. These are the only payment methods accepted on Web Site orders. We will also accept government purchase orders, certified checks and money orders. To use these payment methods please call our toll free order line at 1-800-636-3460.
PRIVACY STATEMENT
We honor our customer’s privacy. By treating our customers with respect we do everything in our power to provide you privacy. We promise you that we will never give, sell, lend or lease your email address to anyone. We do store information from our customers in a secured off-line environment. For security reasons NO CREDIT CARD INFORMATION IS STORED ON OUR WEB SITE.
HOW DO I CONTACT SHOPPERS RULE?
Many of your questions can be answered in FAQ? If you have additional questions, please send them to cservice@shoppersrule.com via our web site e-mail. We are also available to you via US postal service at Shoppers Rule Inc, 2496 Starling Airport Rd, Arnold MO 63010. If you need to talk to customer service you can contact us at 1-866-267-2200, 10:00 am to 4:00 pm central time, Monday thru Friday.
HOW LONG WILL IT TAKE TO GET MY ORDER?
For a good estimate of how long an order will take before it arrives to you, please add 2-3 days availability time of the product to the shipping method you have chosen. For instance, the availability time is 2-3 business days and you choose Two Day Express Service, your items should arrive in about 4-5 business days. Remember, weekends and holidays do not count as business days. We will ship your order per your shipping choice. We can not accept reasonability if FedEx, UPS, or Postal Service fails to deliver in the estimated time as this is out of our control.
Although much of the time we do send out orders earlier than this, it is a good conservative estimate to assume that your products will arrive in this timeframe. We understand that you are anxious to receive your order, as we are equally anxious to deliver it. We appreciate your patience and your business. If you are in a time crunch and you need your order rushed, it may be a possibility. Please contact us via email regarding Rush Orders cservice@shoppersrule.com You may also call us via phone at 1-800-636-3460 if you are in a super hurry. WHAT ARE MY SHIPPING OPTIONS?
Due to their reliability and quality of service, our primary shipping carriers are FedEx, UPS, and U.S. Postal Service. Credit Card companies require proof of delivery so all packages are shipped via a traceable or insurable method. Upon checkout, you may choose Ground service or Two Day Express Service. We will use the carrier deemed most efficient for delivery of you package. We ship and deliver on Monday-Friday, excluding holidays. For special circumstances, we may be able to deliver on a Saturday for an additional charge. Please include a physical address when you place your order, as FedEx and UPS do not ship to PO boxes.
Shipping charges are calculated when you check out and you will be advised of the shipping cost prior to submitting your order. You can view the shipping cost using the "Calculate Shipping" link in the mini basket deisplay box that is displayed on the left side of the screen under the "Thread Club" button. Each time you place an item into your basket the shipping is updated.
The shipping and handing charges reflect the true cost of processing, packaging, insuring and delivering your order. It is based on weight, distance and location. Unlike traditional retailers, the make an offer format does not allow for including these charges in our pricing so they may appear high even though the bottom line total to you is less than you would normally pay. If an item is placed on back order, we never charge additional shipping. Our goal is to offer the best overall value to our customers.
Orders can be picked up at our Arnold facility. Place your order and you will be contacted when it is available for pick up. Please select the Local Pickup option when you check out.
DOES SHOPPERS RULE SHIP OUTSIDE THE CONTINENTAL US?
Do you ship to Alaska and Hawaii?
Yes we do ship to Alaska and Hawaii via US mail. If the cost exceeds the domestic ground-rate, we will email exact shipping charges to you for approval prior to shipping your order.
Do you ship to Canada and others Internationally?
Yes we do via US Mail! You can choose international 4 to 10 day delivery or International 10 to16 days shipping. Our Canadian and international customers can order online anytime. Please note that all prices are in $USD. Your credit card company will do the latest currency conversion for you. Please note that there may be duty, brokerage fees, and taxes that will be collected upon delivery. These fees are not included in the shipping price that you will be billed for.
WHAT IS THE RETURNS AND EXCHANGES POLICY?
We are happy to exchange items that have not been used provided that they are in the original packaging and are in new condition . All exchange requests and claims must be made within ten days of receipt of merchandise. Clothing items will not be exchanged once embroidered or laundered. All authorized returned merchandise must be in original condition and include all original packaging materials, warranty cards, manuals and accessories. All sales of computer software and design packs are final. Defective computer software, hardware, and memory cards will be exchanged for the same item. All returned merchandise must have a return authorization number displayed on the outside of the package. To obtain a return authorization number, email us at: cservice@shoppersrule.com We will not make any adjustments or replacements on Unauthorized Returns. Any merchandise received that is not in original packaging or not in new condition, will be returned to you and no credit will be issued. Improper or unauthorized returns are subject to a 15% restocking fee.
MERCHANDISE RECEIVED DAMAGED OR SHORTAGES DUE TO FREIGHT CARRIER
We make every effort to pack your shipment so that it arrives in good condition. However, there may be an occasion in which you receive merchandise, which has been damaged in shipment, or your complete shipment was not received. Should this occur, you need to retain all packages and contents in the same condition in which they were received until the transportation company has made an inspection. If United Parcel Service delivered the shipment, immediately contact them at 800-457-4022. If FedEx delivered the shipment, immediately contact them at 800-463-3339. Please email us with the details and we will follow-up and reship replacement items. If the package was delivered by the United States Post Office or other carrier, email our customer service department at cservice@shoppersrule.com
OTHER QUESTIONS ABOUT YOUR ORDER
Email our customer service department at cservice@shoppersrule.com . If you need to talk with customer service please call Toll Free 866-267-2200 10:00 am to 4:00 pm central time, Monday thru Friday.
WHAT HAPPENS IF AN ITEM IS BACKORDERED, DISCONTINUED OR UNAVAILABLE?
All back ordered items are shipped as soon as they become available. We will notify you if the the back order will delay shipment of your order. We never charge for an item until it is shipped. The amount of any back ordered item is deducted from the total and will be charged to your credit card when it is actually shipped. No additional shipping charges will be charged on back ordered items. If you do not wish to keep an item on back order, contact customer service at cservice@shoppersrule.com. We cannot cancel back orders once they have been shipped. If an item in your order becomes unavailable it will be deducted from the order on a prorated basis. Example: If the retail value of the item constitutes 25% of the order then the offered amount will be discounted by 25%. This is to insure that you maintain the same overall discount on your order. Due to excessive shipping cost no item under $5.00 will be placed on back order. Please place this item on your next order.
AMAZING DESIGNS TECHNICAL SUPPORT
Amazing Designs offers technical support and can be contacted via email at:
http://www.amazingdesigns.com/e-mail/email.htm or you can call 866-336-8329 for all Amazing Designs technical questions and inquiries.
DOWN HOME DREAM TECHNICAL SUPPORT
Down Home Dreams offers technical support and can be contacted via email at lou@downhomedreams.com or you can 888-276-3578 for all technical questions and inquiries.
WILL MY MERCHANDISE LOOK LIKE THE PICTURE?
Product pictures may vary slightly from the actual item. We ship you the latest version from the manufacturer. Color may vary as computer monitors do not always render colors the same way.
Unfortunately programming and typographical error do occur and we reserve the rite to correct these errors.
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